FAQ

We are informed about how to use this shop about how to use it. Please check before your inquiry.

About membership registration


Q. Will the enrollment fee or annual membership fee incurred when registering as a member?

A.Member registration is free. There is no fee for annual membership fees, registration fees, renewal fees, maintenance costs, etc.
By registering as a member, points will be accumulated according to the purchase amount, you will not need to enter "orderer information" at the next shopping after the next time, and you can check the order status and register the address book on My Page. You can receive a great and convenient benefits, such as being able to use a member -only coupon.

Click here for more information about membership benefits

Q. I forgot the registered password.

A. Click "Click here if you have forgotten your password" on the My Page Rogin screen, enter the e -mail address and temporary password registered when registering as a member, and click the "Sending" button. An email with the URL of the password change page will be sent to the e -mail address.

Q. Can I purchase a product without registering as a member?

A. Member registration is required to purchase a product. Sorry to trouble you, but please register as a member at the time of purchase.

About order method


Q. Is it possible to order a listening machine set and product together?

A.It is possible. You can order at the same time if you put your desired audition machine set and product in the cart and pay the payment procedure.

Q. I would like to check the stock

A. We have sufficient stock for products that can be ordered, but for large quantities.Inquiry formPlease contact us more.

Q. Can I order by phone?

A. We do not accept orders by telephone or fax.

Q. After the order is completed, the product you want to add has come out?

A. We do not accept changes after the order procedure is completed. Please order the product you want to add again.

Q. Can I make a reservation order?

A. We may accept reservations only when the new product is released, but we do not usually accept it.