We have confirmed that it is rarely smoke and ignites for a part of AG's wireless earphone "TWS03R" (sold from December 2019 to December 2021).
Although there is no human damage caused by this event, we have decided to collect the target product (charging case and earphone itself) and exchange it for free because of safety concerns. Ta.
If you are using the product, please stop using and charging immediately and contact the "Reception by the Internet" or "Dedicated Call Center". We deeply apologize for our great concern and inconvenience to our customers.
We will continue to improve quality quality in the future, so we look forward to your understanding.
* Currently, we have time to deliver, and we plan to deliver in about 3 weeks from the application. We apologize for any inconvenience, but please wait for a while.
[Target products]
・ Product name
AG Complete wireless earphone "TWS03R"
・ Model number (color)/ JAN code
AG-TWS03RBL (Black)/ 4562362020370
AG-TWS03RBU (Blue)/ 4562362020363
AG-TWS03RGR (GREEN)/ 4562362020356
AG-TWS03RCR (CREAM)/ 4562362020387
AG-TWS03RMO (MOMO)/ 4562362020394
AG-TWS03RRE (RED)/ 4562362020349
[Exchange procedure]
Customers who have the target product will be a great deal of trouble, but please use the procedure below to replace them with the following procedure.
1: Please apply for a free exchange for an alternative to the "Internet reception form" or the "dedicated call center".
2: The return kit (return letter pack plus, fire bag) of the target product "TWS03R" will be delivered by our designated courier.
We will ship about 7 business days from the reception.
3: Put the earphone body (left and right) and charging case of the target product "TWS03R" in the enclosed fireproof bag, enclose it in the letter pack plus, and return it.
* Return of three points of the earphone body (left and right) and charging case is required. Only the earphone body is not eligible.
* Packages and accessories are not required.
* Please note that the items sent cannot be returned.
* For detailed return methods, please check the enclosed "return procedure" in the return kit.
4: After confirming the target product, we will ship the replacement.
[Alternative]
AG Uzura
https://final-inc.com/products/uzura-jp_ag
* We are very sorry, but you cannot choose the color due to the stock status of the replacement.
[Exchange window]
◾️Ag Product Exchange Internet reception form
https://support.final-inc.com/form_tws03r.html
◾️Ag Product Exchange Call Center
0120-208-232
Reception hours: Open all year round / 24 -hour reception
* AI voice reception will be accepted
* Call fee is free
* Can be used from mobile phones
