Thank you for your patience.
We have released the latest version (v1.0.2) of the dedicated app for wireless earphones "ZE500 for ASMR".
We have resolved the connection problem that occurred in some lots shipped after June 24, 2025 (Tuesday).
We apologize for the inconvenience.
We apologize for the inconvenience, but please update the app.
https://apps.apple.com/us/app/final-ze500-for-asmr/id6742807881
https://play.google.com/store/apps/details?id=com.snext_final.ze500asmr
*As of July 2025, recommended OS versions: iOS 16.0 or higher, Android 13 or higher. This is the OS version that we have verified and confirmed to work properly. We do not guarantee operation on all devices.
*It may not work due to OS updates, special settings of the device, free space, communication status, communication speed, etc.
*The dedicated app for ZE500 for ASMR -Patra Black/Patra White-final CONNECT" Please note.
