About 30 days money back guarantee

About residual value setting credit

About 30 days money back guarantee

In response to requests from customers who live in an area where there is no environment where you can listen to nearby, and customers who want to listen carefully in a quiet environment, the earphones and headphones products are made in the official Store of FINAL.(Excluding Final Make series, collaboration series, AG products)We have set up a 30 -day money -back guarantee system.
We hope that more customers can purchase with confidence and use it for a long time.

Refund condition

・ It must be a new earphone/headphone product purchased at the Final Store and directly managed store FINAL STORE (excluding the Final Make series, collaboration series, AG products).
・ Application from the purchaser himself
・ Send a refund application form within 30 days after purchase
・ Refund application form must be returned with the support center must arrive at the customer's shipping fee.
・ Returned goods have all the product body, accessories, warranty cards, user manuals, and all packages
・ The returned product is used according to the user manual

Refund method

STEP1

Within 30 days from the date of purchase"Refund application form"Please apply from.

STEP2

Please send the following two points to the Final Support Center within 14 days after sending the refund application form.

1. Complete a set of products to be returned (product body, accessories, warranty card, instruction manual, package)
2. Documents to prove purchases (receipts given when purchased at FINAL STORE)
* Not required for purchases at FINAL official stores.
[Support center address] 〒212-0012 4-44 Nakaukicho, Sachi-ku, Kawasaki-shi, Kanagawa

STEP3

After confirming the product receipt, we will send you a product receipt email.
* It may take 1-2 business days from arrival to confirmation.

STEP4

We will check the contents of the product and the operation that we returned within 3 business days. As soon as the inspection is completed, a test result notification email will be sent.

STEP5

Inspection results We will transfer the purchase price of returned products within 30 days after sending email.
If you purchase with a credit card, it will be transferred to your card account.
We will send a refund completion email as soon as the payment is completed.

Notes

・ About target products

Only new earphones/headphones (excluding FINAL MAKE series, AG products) purchased at the official FINAL store are eligible.
* Various accessories, campaign products, outlet products, gifts, etc. are not eligible.
* The "30 -day refund OK" icon is displayed for the target product, so please refer to it for shopping.
* Other stores, auctions, and products purchased by individual trading are not eligible.

・ About the number of refunds

The money -back guarantee is up to once per product.
If you purchase more than one at a time, you will not be eligible for the second and subsequent.
It is also possible to return some products when different products are purchased at once.

・ About points

The points used at the time of purchase of returned goods will be returned.
The refund will be the actual payment amount deducted from the point use.
The points given by purchasing returned goods will be invalid.

・ About coupons

Please note that various coupons used at the time of purchase are not returned.

・ About shipping costs at the time of return

The shipping cost to the support center will be borne by the customer.
If you return by cash on delivery, we will refund the amount of cash on delivery fee.
We will not be liable for loss or damage due to accidents during delivery during return to the support center from the customer.

・ About refund

If the payment method at the time of purchase is a credit card payment, it will be refunded to your card account.
The bank account that can be specified is limited to the purchaser of the bank in Japan.
If you are a customer who purchases and does not have a bank account, please contact us. (Inquiry form）
The transfer fee at the time of refund will be borne by the customer.
Within 30 days after the inspection of the returned product is completed, the purchase price of the product will be transferred to the designated account.
If you use points at the time of purchase, the actual payment amount will be refunded by subtracting the point use.
The points used at the time of purchase will be returned at points.
We cannot exchange with the returned product and other products.

・ About handling return items

Returned products will be sold as recycled items only with careful maintenance, cleaning, and measurements, and only that clears strict standards.
We will not resell the returned items as new.